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Customer Satisfaction Survey

The purpose of this survey is to gather input that will enable Tech Support to assess and improve the current environment.

Questions
Actual Rating
Importance Rating
1. How satisfied were you with the speed in which you were able to reach Tech Support?
Comments:
2. How satisfied were you with the sense of ownership Tech Support demonstrated in an effort to ensure problem resolution occurs to your satisfaction?
Comments:
3. How satisfied were you with the speed in which Tech Support found a resolution to your issue?
Comments:
4. How satisfied were you that Tech Support is genuinely interested in ensuring your satisfaction?
Comments:
5. How satisfied were you with the thoroughness with which Tech Support explained solutions?
Comments:
Thank you for taking the time to complete this survey.
May we contact you if we have questions about your responses?
Your Name:

 

 

 
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